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Full-Time Customer Service Representative in Ottawa
Drake International is currently recruiting for Call Centre Representatives for our Client, a financial institution.
Hourly Pay Rate (English Speaking): $16.24 plus 4% vacation pay. Revised pay rate is $16.89.
Hourly Pay Rate (French and English Speaking): $17.26 plus 4% vacation pay. Revised pay rate is $17.95.
Contract Duration: Monday, December 11, 2017 to Tuesday, June 12, 2018
Work Location: Ottawa, ON (East-End)
Hours of Operation: Full-Rotational Work Schedule. Must be available to work from Monday to Sunday anytime between 6:00 a.m. to 2:00 a.m.
Job Duties: Join a dedicated team of professional telephone agents who provide exceptional customer service for our cardholder clientele. Through inbound sales calls, you will provide timely and accurate guidance and service to cardholders. Your responsibility will be to provide prompt, courteous and efficient service that exceeds customer expectations; contribute to effective cost and risk control through productivity and adherence to corporate processes and controls; and achieve departmental sales targets through recommendation of appropriate products and services which meet our ever-changing customer needs. You will be able to recognize and successfully leverage opportunities to further expand our clients’ business through cross-selling/value-add opportunities.
Job Requirement: Must possess strong customer service, call centre, and sales work experience. High level of accuracy and attention to detail. Excellent organizational skills. Strong integrity with ability to maintain confidential information. Must be able to pass a credit and criminal background check as this is a position with a financial institution.
***Bilingual (French and English) Candidates are strongly encouraged to apply as there are many positions available***
Education: High School Diploma (OSSD or GED).
If you are interested in pursuing this role and would like to apply please attach your resume and reply back this job posting. Thank you!